Shipping & returns

Shipping

Shipping within the United States is included in the price unless a product says otherwise. Orders shipping outside the United States pay the international shipping charge shown at checkout before you pay.

We ship to most countries. Some destinations can't be served, including places under US sanctions or embargo; if your country isn't offered at checkout, we can't ship there.

We aim to ship orders as quickly as we can. Unless a product page says otherwise, orders ship within 30 days of purchase. If we can't ship within that time, we'll tell you and give you the choice to wait or cancel for a full refund.

Delivery times depend on the carrier and aren't guaranteed. Once your order is handed to the carrier, KDT isn't responsible for carrier delays, and title and risk of loss pass to you at that point, unless you added shipping protection (below). We'll email tracking when it ships.

Please check your shipping address before you pay. We aren't responsible for orders sent to an address entered incorrectly. If a package comes back to us because of an address error, we'll reship it once you pay the shipping again.

International orders: you're responsible for all customs duties, import taxes, tariffs and brokerage fees charged by your country, usually collected by the carrier on delivery. These aren't included in the price or the shipping charge. If you refuse a package or don't pay these charges, it may be returned or abandoned, and those costs and the original shipping aren't refunded.

Shipping protection

Shipping protection is an optional add-on at checkout for orders that ship. It costs 3% of the items being shipped, at least $2, and the price is shown before you pay.

With it, if your package is lost, stolen or arrives damaged, we replace it or refund it, at our option. Email contact@knightdivisiontactical.com with your order number: within 14 days of the carrier's delivery date for a package that was stolen or arrived damaged (with photos of any damage), or within 30 days of the ship date for a package that never arrives. There are no claim forms, and you never have to file a claim with the carrier.

Shipping protection is KDT's own promise on your order. It isn't an insurance policy, it can't be refunded once the order ships, and it doesn't cover an address entered incorrectly at checkout.

Presales

Presale items are made in a single limited run after the presale closes. You're charged when you order. The product page, checkout and your receipt give the date your order will ship.

If we can't ship by that date, we'll email you before it passes with a new date and the choice to wait or cancel for a full refund.

You can cancel a presale order for a full refund until the presale closes. After that, your piece is made to order and the returns terms below apply once it's delivered.

Digital downloads

KDT Training guides are PDF downloads. Right after you pay, you get your download link on the confirmation page and by email. Links work for 60 days; email us if you need a new one.

A downloaded file can't be returned, so digital sales are final once the link has been used. If a file is damaged or won't open, email contact@knightdivisiontactical.com and we'll replace it or refund it.

Each guide is for your own use. Please don't share, post or resell it.

Returns and exchanges

All sales are final unless KDT agrees otherwise. We handle returns and exchanges case by case: email contact@knightdivisiontactical.com within 14 days of delivery with your order number and what you'd like to do, and we'll let you know if we can accept it.

Anything we agree to take back must be unused, unwashed and in its original condition and packaging. Whether we offer a refund, exchange or store credit is at our discretion. Original shipping costs aren't refunded, and you pay return shipping unless we tell you otherwise.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email contact@knightdivisiontactical.com within 7 days of delivery with your order number and photos. If we confirm the problem, we'll replace the item or refund it, at our option.

Cancellations

Email us as soon as possible if you need to cancel. We can cancel orders that haven't shipped yet (presale orders until the presale closes); once an order ships, it falls under the returns section above.

We may cancel an order and refund you in full if an item is unavailable, if there's an error in a price or description, or if we suspect fraud.

Prices and availability

Prices are in US dollars and are confirmed when you check out. Products, prices and availability can change at any time without notice, and quantities may be limited. Product images are representative and the item you receive may differ slightly.

Limits on our liability

To the fullest extent the law allows, products are provided as described, without other warranties, express or implied, and KDT's total liability for any order is limited to the amount you paid for it. KDT isn't liable for indirect, incidental or consequential losses. Some places don't allow some of these limits, so they may not all apply to you.

Governing law

These terms are governed by the laws of the State of Wyoming.